Welcome to SynergySheds (“we,” “us,” “our,” “Synergy Structures,” “Synergy Sheds”). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit or make a purchase on https://www.synergysheds.com/ (the “Site”) or otherwise interact with us (for example, via phone, email, or other channels).
By accessing or using our Site, you agree to the terms of this Privacy Policy and the collection, use, and disclosure of your information as described herein.
1. Information We Collect
We collect information to provide better services, to manage transactions, and to improve your experience. This includes:
A. Information You Provide Directly
Account & Order Information. When you place an order, register for an account, request a quote, or contact us, we may collect your name, billing address, shipping address, phone number, email address, and payment information (e.g. credit/debit card, bank, or other payment instrument).
Communications. When you correspond with us (by phone, email, chat, contact form), we may keep a record of that correspondence.
Demographic / Profile Data. Optional information such as preferences, interests, feedback, or survey responses that you provide.
B. Information Automatically Collected
Usage & Log Data. When you visit the Site, we automatically collect certain information including your IP address, browser type and version, device identifiers, operating system, referring URLs, pages viewed, location (approximate), time stamps, and other diagnostic data.
Cookies & Tracking Technologies. We (or our third-party service providers) use cookies, web beacons, pixel tags, local storage, and similar technologies to collect usage information, track interactions, and customize your experience.
C. Information from Third Parties
We may receive information about you from third parties (for example, analytics providers, advertising networks, or payment processors) to help us detect fraud, improve our services, or for marketing purposes.
2. How We Use Your Information
We use the collected information for purposes including:
Order fulfillment & service delivery. Process your orders, arrange shipping or delivery, install sheds or related structures, provide customer support, and manage returns or warranties.
Communication. Send you confirmations, invoices, updates, marketing or promotional materials (if you opt in), newsletters, or other messages.
Personalization & improvement. Provide tailored content, recommendations, and enhancements to the Site and user experience.
Fraud prevention & security. Verify identity, prevent fraud or abuse, detect and protect against security threats.
Analytics & research. Understand how customers use the Site, measure and improve performance, compile aggregate or anonymized data.
Legal & compliance. Comply with legal obligations, respond to lawful requests (e.g. court orders), protect our rights, enforce our policies, resolve disputes.
3. Legal Bases for Processing (If Applicable)
If you are in a jurisdiction (such as the European Economic Area) where data protection laws require a legal basis:
Performance of a contract. Processing necessary to fulfill your orders or provide services you request.
Consent. Where you give consent (e.g. to receive marketing emails).
Legitimate interests. For our legitimate business interests (e.g. fraud prevention, Site improvement), provided these do not override your rights.
Legal compliance. To comply with laws or respond to legal processes.
4. Disclosure of Information
We may share your information in the following cases:
Service Providers & Contractors. With third parties who perform services for us (e.g. payment processors, shipping companies, installation contractors, hosting providers, analytics providers).
Affiliates and Subsidiaries. With related entities under common control.
Business Transfers. In connection with a merger, acquisition, reorganization, or sale of assets—your information may be transferred as part of such transaction.
Legal Obligations & Protection. When required by law, court order, subpoena, or governmental request; to protect rights, safety, or property; or to enforce policies.
With Consent. Where you give us permission to share. We do not sell your personal information to third parties for their own marketing purposes.
5. Cookies & Tracking Technologies
We and our partners may use cookies and similar technologies:
Essential Cookies. Required for core website operations (e.g. cart, login).
Performance / Analytics Cookies. To collect information about how you use the Site (e.g. pages visited, errors, site performance).
Functionality / Preference Cookies. To remember your settings, preferences, or language choices.
Advertising / Targeting Cookies. To deliver relevant ads, limit frequency, measure ad campaign performance, and understand user behavior.
You can manage cookies via browser settings or opt out of certain third-party cookies (e.g. via browser or network-level tools). However, disabling some cookies may prevent full Site functionality.
6. Third-Party Services & Links
Our Site may contain links to other websites not operated by us. We are not responsible for the privacy practices of those third-party sites.
We may integrate with third-party services (e.g. Google Analytics, Facebook Pixel, payment gateways). These services may collect data in accordance with their own policies.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect, including encryption, access controls, and secure servers. However, no method of transmission or storage is 100% secure. We cannot guarantee perfect security.
8. Data Retention
We retain personal information as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g. tax, accounting, warranty obligations). Afterward, we may delete, anonymize, or archive it.
9. Your Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data:
Access / Correction / Deletion. You may request access to, update, or delete your personal information (subject to legal restrictions).
Opt-Out / Withdrawal of Consent. You can withdraw consent (for marketing communications) or opt out of certain processing (if applicable).
Objection / Restrict Processing. You can object to processing or request restrictions in specific cases (e.g. direct marketing).
Data Portability. In some jurisdictions, you may request a copy of your data in a commonly used format.
Lodging Complaints. You may lodge a complaint with your local data protection authority.
If you wish to exercise any of these rights, please contact us via the contact information below. We may need to verify your identity before acting on your request.
10. Children’s Privacy
We do not knowingly collect personal information from children under age 16 (or other applicable minimum age). If you believe we collected such information, please contact us to request deletion.
11. International Transfers
If you are accessing the Site from outside the United States, please note that your data may be transferred to, stored, and processed in the U.S. or other jurisdictions. We will take steps to ensure appropriate safeguards are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last updated” date. We encourage you to review this policy periodically. Your continued use of the Site after changes indicate your acceptance.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact:
Synergy Sheds / Synergy Structures
Address: 1312 Camp Creek Road, Lancaster, SC 29720
Phone: (888) 274-9004
Email: info@synergystructures.com
